I’m normally not the kind of person to hop on the internet and write a nasty post about a company or product. However, I won’t say it didn’t cross my mind when it first happened.
A couple months ago, I was at the park and I opened a squeeze pouch of Plum Organics baby food for Charlotte. I usually just open them and hand them over without thinking – because she loves them – but for some reason I looked down briefly and I noticed that there was mold in the plastic straw.
The few moms I was with checked it and verified that it was, in fact, mold.
I am not a germaphobe. I am not a worry wort. I let my kids crawl around on the cement patio or park ground without worrying. I don’t freak out when they eat sand, or pick up bugs, or other gross stuff kids do.
But I won’t feed them mold. So, of course, I tossed it.
What really gets me though is that I emailed the company right away. It was January 16. I got an almost immediate reply, but was a little astonished that it was brushed off as a flaw in the packaging or something. She offered to send me a replacement coupon.
Well… I’ll be… that coupon never came.
I don’t want to be that person that posts the nasty picture all over Facebook and ilicits a viral “never buy this brand again” issue. I hate those. And I usually ignore them. Stuff happens. Products get mold.
What bothers me is that the customer service was bad. I had MOLD in my BABY food. In a package I had paid (a stupid-for-this-item-when-I-could-make-it-cheaper-at-home price) for just days before. Well… at least she apologized.
There are plenty of really awesome brands to choose from when it comes to squeeze pouches – Earth’s Best and Happy Baby are two of my faves – so I think I’ll just stick with them for now.
And here’s my warning: check your pouches.